Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition in which you received it, with tags attached and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, you can contact us at hello@forni.com.tr Please note that returns must be sent to the following address: [INSERT RETURN ADDRESS].
If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
For any questions about returns, you can always contact us at hello@forni.com.tr .
Damages and Issues
Please inspect your order upon delivery and contact us immediately if the item is defective or damaged, or if you receive the wrong item, so that we can assess the issue and resolve it.
Exceptions / Non-returnable Items
Certain types of items cannot be returned, including perishable goods such as food, flowers or plants, custom products such as special orders or personalised items, and personal care goods such as beauty products. We also do not accept returns of hazardous materials, flammable liquids or gases. Please contact us if you have any questions or concerns about a specific item.
Unfortunately, we cannot accept returns of sale items or gift cards.
Exchanges
The fastest way to obtain the item you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.
European Union 14-Day Cooling-off Period
Notwithstanding the above, if the item is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing a justification. As stated above, your item must be in the same condition in which you received it, unworn or unused, with tags attached and in its original packaging. You will also need the receipt or proof of purchase.
Refunds
We will notify you once we have received and inspected your return and let you know whether the refund has been approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please remember that it may also take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at hello@forni.com.tr.
GENERAL:
1. By placing an order electronically through this website, you are deemed to have accepted the pre-contractual information form and the distance sales agreement provided to you.
2. The sale and delivery of products purchased by buyers are subject to Law No. 6502 on Consumer Protection, the Regulation on Distance Contracts (Official Gazette: 27 November 2014, No. 29188), and other applicable laws.
3. Shipping charges for dispatching the products will be paid by the buyers.
4. Each purchased product will be delivered to the person and/or organisation at the address specified by the buyer within the statutory period of 30 days. If the product is not delivered within this period, buyers may terminate the agreement.
5. Purchased products must be delivered complete, in accordance with the specifications stated in the order, and with any applicable documents such as warranty certificates and user manuals.
6. If it becomes impossible to sell the purchased product, the seller must notify the buyer in writing within 3 days of becoming aware of the situation. The full amount must be refunded to the Buyer within 14 days.
IF THE PURCHASE PRICE IS NOT PAID:
7. If the Buyer does not pay the purchase price or reverses the payment in the bank’s records, the Seller’s obligation to deliver the product ends.
PURCHASES MADE USING A CREDIT CARD WITHOUT AUTHORISATION:
8. If, after delivery of the product, it is determined that the credit card used by the Buyer was unlawfully used by unauthorised persons and the relevant bank or financial institution does not pay the purchase price to the Seller, the Buyer must return the product covered by the agreement to the SELLER within 3 days, with shipping costs borne by the SELLER.
IF THE PRODUCT CANNOT BE DELIVERED ON TIME FOR UNFORESEEABLE REASONS:
9. If unforeseeable events of force majeure prevent the Seller from delivering the product on time, the Buyer will be informed. The Buyer may request cancellation of the order, replacement with a similar product or postponement of delivery until the obstacle is removed. If the Buyer cancels an order paid for in cash, the amount will be refunded in cash within 14 days of cancellation. If the Buyer paid by credit card, the purchase price will likewise be refunded to the bank within 14 days of cancellation; however, the bank may take 2–3 weeks to credit the Buyer’s account.
THE BUYER’S OBLIGATION TO INSPECT THE PRODUCT:
10. The Buyer must inspect the goods/services covered by the agreement before accepting delivery and must not accept damaged or defective goods/services from the courier, including items that are dented, broken or have torn packaging. Goods/services accepted upon delivery will be deemed undamaged and in good condition. The BUYER must take proper care of the goods/services after delivery. If the right of withdrawal is to be exercised, the goods/services must not be used. The invoice must also be returned with the product.
RIGHT OF WITHDRAWAL:
11. The BUYER may exercise the right to withdraw from the agreement by rejecting the goods without giving a reason and without incurring any legal or financial penalty, provided that the SELLER is notified using the contact details below within 14 (fourteen) days of delivery to the Buyer or to the person/organisation at the address specified by the Buyer.
12. SELLER’S CONTACT DETAILS FOR NOTICES OF WITHDRAWAL:
COMPANY
NAME / TRADING NAME:
ADDRESS:
EMAIL:
TELEPHONE:
FAX:
WITHDRAWAL PERIOD:
13. If the Buyer purchases a service, the 14-day period begins on the date the agreement is signed. The right of withdrawal cannot be exercised for service agreements where performance has begun with the consumer’s consent before the withdrawal period expires. Information about the right of withdrawal has been provided to the Buyer in the Distance Contracts and Cancellation Terms, and the Buyer places the order with knowledge of these conditions.
14. Costs arising from the exercise of the right of withdrawal are borne by the SELLER.
15. To exercise the right of withdrawal, notice must be given to the SELLER within 14 (fourteen) days by registered post with acknowledgement of receipt, fax, email or another method specified by the SELLER, and the product must be unused in accordance with the provisions of this agreement entitled “Products Excluded from the Right of Withdrawal”.
EXERCISING THE RIGHT OF WITHDRAWAL:
16. The invoice for the product delivered to the BUYER or a third party must be provided. If the invoice for the product being returned was issued to a company, the return must be accompanied by a return invoice issued by that company. Returns of orders invoiced to companies cannot be completed unless a RETURN INVOICE is issued.
17. The return form and the products to be returned must be delivered complete and undamaged, together with their box, packaging and any standard accessories.
RETURN CONDITIONS:
18. The SELLER must refund the full amount and return any documents placing the BUYER under a payment obligation within no more than 10 days of receiving the withdrawal notice, and must take back the goods within 20 days.
19. If the value of the goods decreases or a return becomes impossible for a reason attributable to the BUYER, the BUYER must compensate the SELLER for losses in proportion to the Buyer’s fault. However, the BUYER is not responsible for changes or deterioration resulting from proper use of the goods or product during the withdrawal period.
20. If exercising the right of withdrawal causes the order value to fall below the threshold of a promotion offered by the SELLER, the discount received under that promotion will be cancelled.
PRODUCTS EXCLUDED FROM THE RIGHT OF WITHDRAWAL:
21. Under the Regulation, the following cannot be returned: goods made to the BUYER’s specifications or clearly personalised and unsuitable for return; underwear bottoms, swimwear and bikini bottoms; make-up; single-use products; goods liable to deteriorate or expire rapidly; goods that cannot be returned for health or hygiene reasons once their packaging has been opened by the BUYER after delivery; goods that become inseparably mixed with other items after delivery; periodicals such as newspapers and magazines, other than those supplied under a subscription agreement; services performed immediately in an electronic environment or intangible goods delivered immediately to the consumer; and audio or video recordings, books, digital content, software programs, data recording and storage devices, and computer consumables whose packaging has been opened by the BUYER. Under the Regulation, the right of withdrawal also cannot be exercised for services whose performance has begun with the consumer’s consent before the withdrawal period expires.
22. To be eligible for return, cosmetics and personal care products, underwear, swimwear, bikinis, books, reproducible software and programs, DVDs, VCDs, CDs, cassettes and stationery consumables such as toner, cartridges and ribbons must remain unopened, untested, undamaged and unused.
- Under the Regulation on Distance Contracts, the right of withdrawal does not apply to the following:
- Contracts for goods made to the consumer’s specifications or personal requirements.
- Contracts for the delivery of goods liable to deteriorate or expire rapidly.
- Contracts for the delivery of goods that are unsuitable for return for health or hygiene reasons once protective elements such as packaging, tape, seals or wrapping have been opened after delivery.
- Contracts for goods that become inseparably mixed with other items after delivery due to their nature.
- Contracts for books, digital content and computer consumables supplied on a physical medium where protective elements such as packaging, tape, seals or wrapping have been opened after delivery.
- Contracts for accommodation, transport of goods, car rental, catering and leisure activities for entertainment or recreation to be provided on a specific date or during a specific period.
- Contracts for services performed immediately in an electronic environment or intangible goods delivered immediately to the consumer.
DEFAULT AND ITS LEGAL CONSEQUENCES
24. If the BUYER defaults on a payment made by credit card, the Buyer acknowledges, declares and undertakes to pay interest under the credit card agreement with the issuing bank and to remain liable to that bank. In such a case, the relevant bank may take legal action and recover the resulting expenses and legal fees from the BUYER. In all cases where the BUYER defaults on a debt, the BUYER agrees to compensate the SELLER for losses and damages arising from late payment.
PAYMENT AND DELIVERY
25. You may pay by bank transfer or EFT (Electronic Funds Transfer) into any of our Turkish lira accounts at …………, ……… bank.
26. On our website, you may use your credit card to pay online in a single payment or in instalments. For online payments, the amount will be charged to your credit card when you complete your order.