Frequently Asked Questions
Everything you need to know about delivery, returns, and product details – all in one place!
Where can I find your store?
You can visit our physical store at Addresistanbul Home Decoration Center, No:21, Şişli/Istanbul.
Experience our products firsthand and receive personalized assistance from our sales team.
How can I order your products?
Add the products you like to your cart, proceed through the checkout, and complete your payment. After your purchase is finalized, a confirmation email will be sent to you automatically.
Do I have to pay for shipping?
Shipping costs vary based on your order total and delivery location. We offer free shipping for orders above a certain amount. For full details, please check your cart page.
What is the delivery time?
Delivery times depend on product availability and your delivery location. Most orders are delivered within 3 to 4 weeks.
Can I split my payment into installments?
Yes, we offer 6 interest-free installments with credit card payments. Visit the product page for additional payment options.
Is it possible to modify my order?
Modifications to your order can be made within 3 days of purchase. For any changes, please reach out to our customer support team.
What is the return process?
İade etmek istediğiniz ürünü, teslim aldıktan sonraki 14 gün içinde orijinal ambalajıyla geri gönderebilirsiniz. İade politikamız hakkında detaylı bilgiye İade Politikası sayfamızdan ulaşabilirsiniz.
Is there a warranty on your products?
Yes, all of our products come with a 2-year warranty, which covers any manufacturing defects.
What are FSC® certified products?
FSC® certified products are crafted using materials from sustainably managed forests. They reflect our commitment to environmentally responsible and nature-friendly production practices.
Do you make custom-made products?
Custom designs are not available at this time.
Will I need to assemble the product after delivery?
Certain products may require assembly. We provide all the necessary instructions with the package, and free assembly assistance is available upon request.